Thank you for choosing Billing Finance Ltd. Our office is open Monday to Friday from 8.30am to 5.30 pm. Customer service is very important to us. We are very happy to answer any questions or queries you may have. If you are experiencing difficulties communication is the key and can often save you unnecessary letters and possible charges.

Payment Methods

Please click here for a full explanation of all the different payment methods we offer. This form can be printed off so that you can fill in the direct debit details if you are setting up a new direct debit or if you are changing your bank details. Remember that it can take up to 14 days to set up a new direct debit.

To make a payment now please click here.

Complaints

Billing Finance is regulated by the Financial Ombudsman Service. You may contact them at any time, their details are found below.

If you feel that you have not received the highest level of service, please contact us regarding your complaint. Your complaint will be taken very seriously and we will aim to get the matter resolved as quickly as possible.

In the first instance you should either telephone us on 01604 402204, email us at info@billingfinance.co.uk or write to us at Billing Finance Ltd, Billing House, The Causeway, Great Billing, Northampton, NN3 9EX. If your complaint is regarding the vehicle please make sure you contact us. Billing Finance owns the asset and we need to know if there is a problem. We ask you to be as detailed as possible regarding your complaint. We shall try and resolve your complaint by the close of business the next working day. Any complaint not resolved will be acknowledged within 5 working days of receiving the complaint and a final response will be made 8 weeks after receiving the complaint.

If you are unhappy with our final response you may contact the Financial Ombudsman Service at South Quay Plaza, 183 Marsh Wall, London, E14 9SR, telephone number 0845 0801800, email enquiries@financial-ombudsman.org.uk .