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Complaints

The ombudsman for Billing Finance is The Financial Ombudsman Service. You may contact them at any time, their details can be found below.

If you feel that you have not received the highest level of service please contact us regarding your complaint. Your complaint will be taken very seriously and we will aim to resolve the matter as quickly as possible.

If you have a complaint regarding our online service, please follow the link below to be redirected to the Online Dispute Resolution Platform: http://ec.europa.eu/consumers/odr

In the first instance you should either telephone us on 01604 402204, email us at info@billingfinance.co.uk or write to us at Billing Finance, Billing House, The Causeway, Great Billing, Northampton, NN3 9EX. If your complaint is regarding the vehicle please ensure that you contact us. Billing Finance owns the asset and we need to know if there is a problem. We ask you to be as detailed as possible regarding your complaint.  We shall try and resolve your complaint as quickly as possible.  Any complaint that is not resolved will be acknowledged within 5 working days of receiving the complaint and a final response will be made 8 weeks after receiving the complaint.

If you remain dissatisfied with our final response you may contact The Financial Ombudsman Service at:

Exchange Tower, London, E14 9SR Telephone number 08450 801800 or email enquiries@financial-ombudsman.org.uk or visit their website www.financial-ombudsman.org.uk

A copy of our full complaints procedure is available on request.

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