about new

Our Values

We’re not a business that really needs a strict set of values. We’re naturally people-focused and that comes across constantly and consistently in everything we do: in the way we treat our customers and in the way we treat each other.

That said, there are certain words which we all think help to describe us.


We're open and transparent in our decision-making, with an open, accessible way of working.


People are more than just numbers. We understand circumstances, listen to individuals and help people get where they need to be.


We give our employees the autonomy to fulfil their potential and do their best for our customers. It’s all part of a creating a supportive, people-centric culture.


We’re not a huge organisation, so you’re never left talking to a switchboard or being bounced around departments. We’re approachable, accessible and available.


People before processes. That’s always important, whether we’re talking about our customers or our employees.

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